Frequently Asked Questions

When will my order be shipped out?

What is your accepted payment method?
We accept Visa, Master Card, Visa Electron, Delta Card and processed through MOLPay (Credit Card).

How secure is my credit card information during purchasing transmission?
We are equipped with PCI Data Security Standard Compliance to ensure the data transacted over the internet is secure and protected.

How does Visa / MasterCard transactions processed?
Visa / MasterCard are processed through 3D Secure (Verified by Visa and MasterCard SecureCode).

What is your return / refund policy?
At Furrenz, we strive to give your furkids the best of everything. Thus, our food quality standard is guaranteed. As such, we regret to inform we do not offer returns or refunds.