Terms & Conditions

1. Introduction

Welcome to Furrenz, a self-manufactured online pet food retailer. This document constitutes a legally binding agreement ("Agreement") governing the terms of providing you with our services. Throughout this document, the words "Furrenz", "us," "we," and "our," refer to us, Furrenz, our website. Likewise, the words "you" and "your" refer to you, the person who is being presented with this document for your agreement.

By registering to our website as a member, you are agreeing to receive regular newsletters and marketing related emails from Furrenz. Should you wish to be removed from our mailing list, you can unsubscribe or terminate your account any time.

2. Description of Service

Furrenz is an

3. Information Supplied

When using our website and placing an order, you will provide your name, e-mail address, mailing address, payment information and contact number.

In addition to providing us with the above information about yourself, you must be eighteen years of age or older, or, if a higher minimum age of contractual capacity exists in your jurisdiction, you must be at least that age. Additionally, you represent to us that you are not otherwise considered to be under a disability to enter into a contract with us, whether it is because of an embargo in or against your jurisdiction or any other reason.

4. Image Terms of Use

If Furrenz receives notice of any misappropriation of images from our website, we reserve the right to remove those images.

5. Payment

Only bank transfers are accepted.

6. Delivery

Our ability to ship your order to you depends on the information that you provide us. Whether you are ordering products for yourself or others, you must ensure that you provide us with an accurate address. We cannot be held responsible for delivery failures if you don’t give us the correct address or if it is an address that we can't perform delivery to. If a shipment is returned as unclaimed, undeliverable, regardless of the reason, we shall be entitled to keep you liable for the shipping and handling fees that were associated with that shipment.

Deliveries are not available Due to the signed-for nature of deliveries, we recommend that items be sent to a work or home address in order to avoid any delays in receiving your items.

Shipping will be done according to the costs and methods described on our website. Once we ship your item, we are no longer responsible for its condition or delivery to your chosen address. Any claims for damages on the item should be filed by you against the shipper.

7. Order Confirmation

We will contact you as soon as possible upon receipt of your order. Once the order has been confirmed, the item(s) will be processed, packed and shipped out and as such, it will not be possible to cancel your order.

8. Shipping Confirmation

Once your order has been dispatched, we will advise on the courier’s contact to make sure you are well informed of the delivery status.

9. Delivery

Please refer to our Delivery page.

10. Exchanges / Returns

Please refer to our Exchange / Returns Policy page.

11. Price Changes & Stock Availability

Prices are subject to change without prior notice.

While we endeavour to provide you with the most accurate and up-to-date information, occasionally ordered items may not be available as listed.

In the case that part of your order is unavailable or out of stock, the item(s) will be cancelled from the order with notification and where applicable, a refund shall be applied for the cost of the regarding item(s).

Furrenz ensures that all our product descriptions and prices are up-to-date and as accurate as possible. However, in limited cases, pricing errors may occur with our listings. Should we discover a pricing error while processing your order and payment, we will immediately rectify the problem before cancelling and refunding you for your order. We will also make sure to inform you about the error with your order as soon as possible.

12. Discounts, Sales & Promotions

From time to time, Furrenz may offer discounts and/or promotions. Discount, sales and/or promotional offers and prices are only applicable when checking out whilst the offer is still valid. Time restrictions will be stated where applicable. Furrenz reserves the right to amend, extend or terminate these offers at an earlier date without prior notice.

13. Copyright

You agree not to copy, distribute, display, disseminate, or otherwise reproduce any of the information on our website, pictures on our website or our website itself, without our prior written permission.

14. Contact Information

If you have any questions, concerns or notices of violations to these terms and conditions, please contact info@furrenz.com